Help and support

Contact

Email: [email protected]. Please include your player ID so we can find your game. We usually answer within a few working days.

Your player ID

In the app, open Settings. Your player ID is shown under Account.

My progress is gone after reinstalling

Your progress is saved on our server under your guest account. A new install starts a new guest account. Contact us with your old player ID if you still have it.

Swap shelf

The swap shelf opens after Coast level 15. Swapping with other players needs a secured account; until then Captain Gull swaps with you once a day. An offer stays on the shelf for 48 hours, then your souvenir comes back to you. Use "Report" or "Block" on an offer if something is wrong.

Friends and crews

Add friends with their friend code. There is no chat, only emotes. You can block or report a player in the friends list.

Delete your data

In the app: Settings > Privacy > Delete my account. Without the app: deletion request form. For a copy of your data: Settings > Privacy > Export my data. More in our privacy policy.

Purchases and refunds

Purchases are made through Google Play or the App Store, so refunds go through them: reportaproblem.apple.com or Google Play refunds. If something you bought did not arrive in the game, email us with your player ID. Restore one-time purchases such as "Remove ads" in the shop with "Restore purchases".

Report a player or a problem

In the game: "Report" in the friends list or on a swap offer, or Settings > Help > Report a problem. You can also email us. If we restricted your account and you disagree, email us and a different person will look at it again (terms of use, section 9).