Delete your account

This page is for Buddy: Puzzle Adventure by Nineteen Squares L.L.C-FZ.

The quickest way: open the app and go to Settings > Privacy > Delete my account. Your account is deleted right away. Want a copy first? Use Export my data on the same screen.

If you no longer have the app, send us a request here. Add your player ID if you know it (Settings > Account in the app). We answer within one month. To protect your account, we may ask you to show that it is yours, for example with the player ID. We use your email only for this request and delete the request after 12 months.

What is deleted

Deleted right away: your player ID, sign-in tokens, progress, coins, items, souvenirs, Buddy's name, quests, game events and daily game summaries, install source, problem reports, settings stored on our server, your friends list and crew membership, your swap offers, swap history and reports, and pictures from Buddy's workshop.
Kept without your player ID: records of coin rewards, ad rewards and purchases, which we need for bookkeeping, refunds and fraud checks. They are moved to a new random ID. Purchase records keep the store's order number for as long as tax law requires (up to 7 years).
Souvenirs you already swapped stay with the other player.
Server logs are deleted within 14 days and encrypted backups are overwritten within 14 days.
Crash reports at Google Firebase are deleted after 90 days.