Terms of use

Last updated: 25 October 2026

1. Who we are

Buddy: Puzzle Adventure ("the game") is offered by Nineteen Squares L.L.C-FZ, a limited liability company in the Meydan Free Zone, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates, licence no. 2655176 ("we", "us"). Email: [email protected].

These terms are a contract between you and us. By playing, you agree to them. Our privacy policy explains how we handle your data.

2. Age

You must be at least 13 years old to play. If you are under 18 (or under the age of adulthood where you live), a parent or guardian must agree to these terms for you, and you may buy things only with their permission. Parents can control purchases with Google Family Link or Apple's Ask to Buy.

3. Your account

• The game creates a guest account for you on our server. You don't need to give us your name or email.
• A guest account is tied to the app on your device. If you delete the app or lose the device, we may not be able to restore your progress. Note your player ID (Settings > Account) and contact us if this happens.
• Your account is personal. Don't sell, share or transfer it.
• You can stop playing at any time and delete your account in Settings > Privacy > Delete my account.

4. What you may do with the game

We give you a personal, non-exclusive, non-transferable right to use the game on devices you own or control, for your own non-commercial fun. The game, its artwork, music and levels belong to us or our licensors. Please don't copy, change, sell or reverse engineer the game, use cheats, bots or modified apps, or attack our servers.

5. Coins, items and souvenirs

• Coins, hats, souvenirs and other items are a right to use them in the game. They have no money value and cannot be exchanged for money, sold, or moved outside the game. Coins never expire.
• Chests and rewards have fixed contents shown in the game. There are no random paid rewards.
• We may balance the game, for example change how many coins a level gives or what a new item costs. We will not take away or devalue things you bought with real money, unless you broke these terms (section 10) or the law requires it.

6. Purchases

• You can buy extras in the game, for example coin packs or "Remove ads". Google Play or the App Store sell them to you on our behalf. Their terms apply to payment and refunds, and they show the price in your currency before you buy.
• "Remove ads" turns off the ads between levels for your account. Optional reward videos stay available, because you choose to watch them.
• Right of withdrawal (EU, EEA, UK and Switzerland): you can normally cancel a purchase within 14 days. Your purchase is digital content that is delivered right away. When you buy, the store asks you to agree that delivery starts immediately and to confirm that you then lose your right to cancel. If you agree, you can no longer cancel once delivery has started. Your other rights stay, for example if a purchase doesn't work.
• Refunds: ask the store. App Store: reportaproblem.apple.com. Google Play: support.google.com/googleplay/answer/2479637. If a purchase did not arrive in the game, write to us with your player ID and we will fix it.
• If you get a refund, we remove what you bought, or the coins it gave you, from your account.
• Purchases are linked to your account on our server. You can restore one-time purchases such as "Remove ads" in the shop.

7. Ads

The Android and iPhone apps show ads from Google AdMob: short videos you choose to watch for a reward, and from level 10 now and then a full-screen ad between levels (never during a level). A reward is given once the ad network confirms the video. Our privacy policy explains your choices.

8. Friends, crews, races and the swap shelf

• Crew names come from a fixed list and there are only fixed emotes, so nobody can write messages to you.
• The only text you write that others see is Buddy's name, and only your friends and crew mates see it. It must not be offensive, hateful, sexual, or contain personal details such as a phone number or your full name.
• On the swap shelf you can swap a spare souvenir for one of the same rarity. No money, coins or prices are involved, and items bought with real money cannot be swapped. An offer is locked for up to 48 hours. A completed swap is final. Captain Gull is a helper character run by the game, not a real player.
• Play fair: no cheating, exploiting bugs, or using several accounts. Our server checks results; manipulated results don't count.

9. Reports and moderation

• We filter Buddy names automatically. You can report a player or a swap offer in the game, or email us. You can also block other players.
• A person on our team looks at reports. We may hide a name, remove an offer, limit swapping or other features, or suspend an account that breaks these rules. We decide fairly and look at how serious the problem is.
• If we restrict your account, we tell you why. If you disagree, email us within six months. A different person will look at it again. You can also go to court.

10. Ending the contract

• You can end it any time by deleting your account.
• We can suspend or close your account if you seriously or repeatedly break these terms. Where it is reasonable, we warn you first. If we close your account because of a serious breach, you lose your items and purchases, unless the law says otherwise.
• If we close your account without a breach on your side, or end the game (section 11), we refund unused items you bought with real money, as the law requires.

11. Changes to the game and to these terms

• We keep improving the game. We may add, change or remove features for good reasons, for example legal or security reasons, technical changes, or to keep the game fair and fun. Changes are free for you.
• If a change makes a paid feature clearly worse for you, we tell you in advance. You may then end the contract within 30 days and get a pro-rata refund for that feature.
• If we ever end the game, we tell you in the game at least 60 days before and stop selling coins and items from that day.
• If we change these terms in a way that matters, we tell you in the game at least 30 days before. If you don't agree, you can stop playing and delete your account. We will not use changes to take away things you have already bought.

12. If something goes wrong

• We try hard to keep the game running and free of bugs, but it can sometimes be unavailable, for example during updates. If you live in the EU or the UK, you have legal rights if the game or a purchase doesn't work as described, including updates. These terms don't limit those rights.
• We are fully liable for intent and gross negligence, for injury to life, body or health, and wherever the law does not allow a limit, for example under product liability law.
• For slight negligence we are liable only if we breach an essential duty of this contract (a duty you rely on for the game to work), and only for the typical damage we could foresee.
• Outside the EU, the EEA, the UK and Switzerland, and where the law allows it, our total liability is limited to the amount you paid us in the last 12 months, or USD 50 if that is more.

13. Law and disputes

• These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live.
• If you are a consumer in the EU, the EEA, the UK or Switzerland, you can bring a claim in the courts where you live. Otherwise the courts of Dubai are competent.
• Please contact us first; most problems can be solved quickly by email. We are not obliged and not willing to take part in dispute resolution before a consumer arbitration board.

14. Apple and Google

• These terms are between you and us, not Apple or Google. We alone are responsible for the game and its content, support and maintenance. Apple and Google have no duty to support the game.
• If the game does not work as promised, you can tell Apple, and Apple may refund the purchase price of the app (the app itself is free). Apart from that, Apple has no warranty duty for the game.
• We, not Apple, handle any claims about the game, such as product liability claims, claims that the game breaks a law, consumer protection or privacy claims, and claims that it infringes someone's rights.
• You confirm that you are not in a country under a US government embargo and not on a US list of prohibited or restricted parties.
• You must follow the terms of other services you use with the game, such as your mobile network.
• Apple and its subsidiaries may enforce these terms against you as third-party beneficiaries.
• If you got the game from the App Store, Apple's standard licence terms for apps also apply.

15. Other points

• If one part of these terms is not valid, the rest still applies.
• We may transfer this contract to another company that takes over the game. Your rights stay the same, and you can delete your account if you don't agree.
• These terms are in English. If they are translated, the English version applies, unless the law requires otherwise.

16. Contact

Nineteen Squares L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Email: [email protected]. See also Help and support.